Privacy Policy
This policy explains what personal information we collect when you use our services, why we collect it, who we share it with, and what rights you have. Please read it alongside our Terms of Use.
1. Who we are
PCO Driver Hub is the Taxi and Private Hire division of London Paragon College Limited ("we", "us", "our"), a company registered in England and Wales under company number 08158751. We provide training and application support to people applying for, or renewing, a Transport for London (TfL) private hire driver licence.
We are the data controller for the personal information described in this policy. That means we decide how and why your information is used.
| Detail | Information |
|---|---|
| Division | PCO Driver Hub — Taxi and Private Hire division |
| Legal entity | London Paragon College Limited, registered in England and Wales |
| Address | 300 High Street, Swarn House, Acton, London, W3 9BJ |
| info@londonparagoncollege.co.uk | |
| Phone | 020 3642 8555 |
| Company number | 08158751 |
| ICO registration | ZA068671 |
2. Information we collect
Information you give us
- Identity and contact details — your name, date of birth, address, phone number and email address.
- Licensing information — your driving licence details, National Insurance number, existing or previous PCO licence details, and assessment results.
- Right to work information — passport, visa, share code or other immigration documents.
- Appointment details — the service you want, and your preferred date and time.
- Payment information — records of payments made to us. Card details are handled by our payment provider and are not stored by us.
- Correspondence — messages you send us by WhatsApp, email, phone or in person.
Special category and criminal offence information
Because of the nature of TfL licensing, we may also handle:
- Health information — your medical report, or information about a health condition relevant to your licence.
- Criminal offence information — DBS certificate results, cautions, convictions, penalty points, arrests or court matters.
This information is treated as more sensitive under data protection law. We only collect it where it is necessary for your licence application, we limit who can see it, and we do not use it for any other purpose.
Information collected automatically
Our website does not use tracking or advertising cookies, and does not profile visitors. The eligibility checker and cost calculator run entirely inside your browser — your answers are not sent to us and are not stored anywhere.
Our web host keeps standard server logs (including IP addresses) for security and to keep the site running. We also load fonts from Google Fonts, which means your browser contacts Google's servers and your IP address is visible to Google when the page loads.
3. Why we use your information, and our lawful basis
| What we use it for | Lawful basis |
|---|---|
| Preparing and submitting your TfL licence application or renewal | Performance of a contract with you |
| Booking your assessments and appointments | Performance of a contract with you |
| Delivering training and mock tests | Performance of a contract with you |
| Answering your enquiries before you become a client | Legitimate interests — responding to people who contact us |
| Keeping business, accounting and tax records | Legal obligation |
| Handling health information for your medical requirement | Explicit consent, and substantial public interest under the Data Protection Act 2018 |
| Handling DBS and criminal record information | Substantial public interest — regulatory requirements under the Data Protection Act 2018 |
| Sending you updates about your application | Performance of a contract with you |
| Marketing, only if you have asked for it | Consent — you can withdraw it at any time |
Where we rely on consent, you can withdraw it at any time by contacting us. Withdrawing consent does not affect anything we did before you withdrew it, and it may mean we can no longer complete your application.
4. Who we share your information with
We do not sell your information, and we do not share it for advertising. We share it only where it is needed to deliver the service you have asked for, or where the law requires it:
- Transport for London — as part of your licence application or renewal.
- The Disclosure and Barring Service (DBS) and its umbrella body — for your criminal record check.
- Medical professionals — where you ask us to help arrange your medical report.
- Assessment providers — to book your Speaking and Listening, SERU or Topographical assessments.
- Our service providers — such as our web host, email provider and payment processor, who act on our instructions.
- Professional advisers — such as our accountant, where necessary.
- Law enforcement or regulators — where we are legally required to disclose information.
5. Storing your information outside the UK
Some of our providers, for example email or cloud storage, may store data outside the UK. Where that happens we take reasonable steps to make sure your information stays protected to UK standards — for example by relying on adequacy regulations or standard contractual clauses.
6. How long we keep it
| Type of information | How long we keep it |
|---|---|
| Enquiries that do not become clients | Up to 12 months |
| Client application records | 1 year after your last dealing with us |
| DBS certificate information | Only as long as needed for the application, then securely destroyed |
| Medical information | Only as long as needed for the application, then securely destroyed |
| Accounting and payment records | 6 years, as required by HMRC |
When we no longer need your information, we delete it or destroy it securely.
7. How we protect your information
We use appropriate security measures to protect your information, including restricting access to staff who need it, using secure systems, and securely destroying documents we no longer need. No system is completely secure, but we take this responsibility seriously — particularly for medical and criminal record information.
8. Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information, in certain circumstances
- Ask us to restrict how we use your information, in certain circumstances
- Object to us using your information, in certain circumstances
- Ask us to transfer your information to another provider, in certain circumstances
- Withdraw your consent, where we rely on it
To exercise any of these, contact us using the details in section 1. We will respond within one month. We may need to confirm your identity first. There is normally no charge.
9. Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
ico.org.uk
10. Children
Our services are for adults applying for a TfL private hire driver licence. We do not knowingly collect information about anyone under 18.
11. Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated shown at the top.
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